FAQ - Frequently Asked Questions
Need some help with your order or got a burning question that you need answered straight away? Just click on one of the sections below to find the answer…
If you still can't find an answer to your question, please Contact us
What size is this garment?
We measure all of our products to get an exact chest measurement, as well as a shoulder to hem measurement.
We hope that by doing this, it will help you in trying to find the right size. If you select one of the available sizes, a diagram will appear, showing both measurements we have taken.
If you are still in any doubt, we recommend you measure a garment you already have at home, and compare the measurements with ours.
Can I return my order as it doesn't fit?
We are happy to accept items back, a refund will be provided to you for any returned items. If new items are required, we ask that you re-order them online, as this is a quicker process.
You have 30 days from the delivery date to send any item(s) back, however it is important that returned products are sent back in the best possible condition, with the tags still attached and in their original packaging.
When will my order be sent & how long will it take to arrive?
All of our orders will be sent the next working day (or during busy or holiday periods, dispatch may be delayed by an additional day) after they are placed, unless you have ordered before 2pm (weekday) and paid for next day delivery, which will be sent that same day.
Our tracked 48 service is a 2-3 day tracked, our tracked 24 service is a 1-2 day service tracked.
Delivery times for orders outside of the UK can vary depending on the country, Please note that while we do our utmost to deliver your purchase within the estimated timeframe, delivery times are estimated; Europe – 7-10 working days, Rest of the World – 7-14 working days.
Can I track my order?
All of our orders in the UK are sent with Royal Mail Tracked 24 or Tracked 48 (depending on the service you choose) and can be tracked, you will receive a text from Royal Mail with your tracking information once dispatched.